Orders & Shipment FAQs
For orders within Germany PROGEN charges 19% VAT. EU customers are required to provide the institute's/company's VAT number, otherwise 19% VAT will be charged. We do not charge VAT for customers outside of Germany and the EU.
PROGEN sells and ships worldwide, taking regional import conditions and legislation into consideration. For specific requests please get in touch directly with our customer support team.
We accept payments via credit card (Visa, MasterCard and Amex). For first time customers we require prepayment, and for returning customers payments can be made by bank transfer (within 30 days of the invoice date).
You will receive an automatic e-mail confirmation shortly after placing an order online to confirm that your order has been received. Within 3 working days our customer support team will be in touch with an order confirmation.
Products listed in our web shop are usually in stock, unless stated otherwise. If you require larger amounts (5 items or more of one product) or a specific lot, you can make a bulk order with us directly.
You can find information regarding shipment and delivery here.
Shipping costs depend on package size, weight and destination. You can get in touch with the customer support team for detailed information.
Should there be a unforeseen delay within production we will inform you immediately with an estimated delivery date. We routinely track all outbound shipments and will also contact you in case there is a delay due to customs clearance etc.
You can find our full privacy policy here.