Shipping and Delivery

PROGEN uses Priority Delivery Service Federal Express (FedEx) for international shipments. Please notify us if your institution requires the use of a freight forwarder. All freight charges are sent collect, unless prior arrangements have been made. We ship our products directly from our warehouses in Germany, UK or USA within 3 working days after receipt of the purchase order. Shipping time depends on the country of destination.


Destination

Delivery Time

Germany

1-3 working days*

EU, Switzerland, Norway, UK

3-5 working days*

USA

3-7 working days* (plus clearance through customs)

Other

3-7 working days* (plus clearance through customs)

* Shipments on dry ice or on freeze packs will be shipped on Mondays and Tuesdays unless requested otherwise.


Handling Charges

Shipping costs depend on package size, weight and destination. Please get in touch for specific requests. The shipment of hazardous items is governed by the Air Transport Association (IATA). 

Some products may require special packaging and shipping. Chilled items incur the following additional charges per shipment:

Handling Charges per carton
Blue Ice
Dry Ice

Domestic

€20  €30

International

€30
€60

Special Export

€40 

Certificate of Origin

€40 

Special Instructions

Special customer requests regarding filling, packaging, shipping, required documentation or other shipping aspects should be communicated when placing the order to assure compliance. If a shipment is delayed or in jeopardy due to customer's failure to communicate special information or requirements, the customer shall be responsible for shipment costs. 

Orders & Shipment

For orders within Germany PROGEN charges 19% VAT. EU customers are required to provide the institute's/company's VAT number, otherwise  19% VAT will be charged. We do not charge VAT for customers outside of Germany and the EU.
PROGEN sells and ships worldwide, taking regional import conditions and legislation into consideration. For specific requests please get in touch directly with our customer support team. 
We accept payments via credit card (Visa, MasterCard and Amex). For first time customers we require prepayment, and for returning customers payments can be made by bank transfer (within 30 days of the invoice date).
You will receive an automatic e-mail confirmation shortly after placing an order online to confirm that your order has been received. Within 3 working days our customer support team will be in touch with an order confirmation.
Products listed in our web shop are usually in stock, unless stated otherwise. If you require larger amounts (5 items or more of one product) or a specific lot, you can make a bulk order with us directly.
You can find information regarding shipment and delivery here
Shipping costs depend on package size, weight and destination. You can get in touch with the customer support team for detailed information.
Should there be a unforeseen delay within production we will inform you immediately with an estimated delivery date. We routinely track all outbound shipments and will also contact you in case there is a delay due to customs clearance etc. 
You can find our full privacy policy here